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Information for Patients

If you have a referral to come and see one of our specialists, please contact our rooms to arrange a consultation appointment – a referral from your GP or Dentist lasts 12 months; however a referral from another specialist lasts only 3 months.  

 

Emergency After Hours Contact

If you require emergency after hours medical care we suggest you contact your local hospital emergency department or Queensland Ambulance Service (QAS) – 000: 

 

 

Do I need a referral?

Yes. You will need a referral to visit our specialists so you can receive a rebate from Medicare.

What do I need to bring to my consultation?

Please ensure you have your current referral (dated within the past 12 months) and a all relevant x-rays, if you do not have these please contact our clinic.

Do I require a consultation appointment?

Yes. A 20 minute initial consultation appointment is required prior to any treatment so our surgeons can ensure they provide the best possible treatment plan for the patient.

Is it possible to have the consultation and surgery at the same time?

Unfortunately the consultation and treatment are to be separate appointments. However, we can plan for treatment after a consultation. If your treatment requires urgency please inform our reception staff at the time of booking the consultation.

Can I receive a quote over the phone?

A quote can be given over the phone for either the consultation or a general procedure such as wisdom teeth removal. For all other quotes; unfortunately we cannot provide you with anything until after your consultation once the doctor has examined you and provides us with the item numbers which he will be using.

Fee Structure

We pride ourselves in providing Oral and Maxillofacial services at competitive rates, whilst maintaining only the highest of standards.

It is highly recommended that all patients contact their health fund once they have received their quote to ensure they are covered for surgery.

Consultation Fees

Initial Standard consultation  – $190 – Your initial referred consultation will attract a Medicare rebate, please ensure you have an up-to-date referral.

Orthognathic Surgery/ Facial Fracture consultations – $230 – Your initial referred consultation will attract a Medicare rebate, please ensure you have an up-to-date referral.

TMJ (Jaw Pain) consultations – $270 – Your initial referred consultation will attract a Medicare rebate, please ensure you have an up-to-date referral.

Subsequent consultation – $50 – Your subsequent consultation will attract a Medicare rebate.

Surgical Fees

Your surgery may be performed either under local anaesthetic (awake) or general anaesthetic (asleep). Local anaesthetic surgery is performed in our main rooms  at Stones Corner and Kallangur and a general anaesthetic is performed in a hospital where a hospital admission is required.

Local Anaesthetic Fees include:

  1. Surgical Fee (made available at your consultation)
  2. Local Anaesthetic facility fee
  3. Pharmacy fee – for your antibiotic and pain relief script
  4. Pathology fee – if a specimen is sent to pathology

General Anaesthetic fees include:

  1. Surgical fee (made available at your consultation)
  2. Hospital fee (see below)
  3. Anaesthetic fee (see below)
  4. Pharmacy Fee – for your antibiotic and pain relief script
  5. Pathology fee – if a specimen is sent to pathology

Surgical Fee (Dental)

Your surgical quote is provided at your consultation. You will be quoted “dental” item numbers, which means you will only be covered by your “dental extras” on your health fund. Please note that there will be an out-of-pocket expense for your surgery even with private health insurance. Dental Item Numbers are not covered by Medicare.

Unfortunately we cannot provide quotes over the phone for any procedure apart from the extraction of four (4) wisdom teeth. There are several different item numbers that can be used for extractions, depending on the difficulty of the teeth to be extracted; this is determined by the doctor at your consultation. 

            Extraction of four wisdom teeth is approximately, $1800 – $1900. 

Hospital fee – If you have private health insurance then the hospital fee will either be your excess or co-payment that you may have on your level of cover. You will need to contact your health fund to find out this information. If you do not have private health insurance then there will be an out-of-pocket expense for the hospital, you will need to obtain a quote from them after your consultation.

Anaesthetic fee – If you have chosen to have your surgery under a general anaesthetic you will also be under the care of a specialist aneasthetist. After your consultation you will be provided with the details of the aneasthetist; from there you will be able to obtain a quote from them. Generally speaking you can expect to be out-of-pocket approx. $400-$600.

Please note that our Doctors do not participate in the “no gap” incentive and there will always be an out-of-pocket fee.

The fees quoted above are estimates only and are subject to change depending on your individual case 

Department of Veterans’ Affairs patients will have no out of pocket costs once approval is obtained from the Department of Veterans’ Affairs.

Am I required to pay upfront?

You are required to pay 1 week in advance if you are having your surgery in hospital; if payment has not been received the day prior, your procedure may be cancelled. Only after your surgery will you be issued with your receipted tax invoice, this invoice is what you will be able to submit to your private health insurance to claim. 

If you are having a local anaesthetic procedure in our rooms – you will be able to pay this on the day.

Our clinic does not deal directly with any private health insurers, therefore it is the responsibility of the patient to make claims themselves.

Is parking available?

Yes. We have ample onsite parking at our clinic that is free of charge. Each of our offsite clinics also have free parking available.

Can I claim from Medicare and my Health Fund?

For consultations – you are entitled to a rebate with Medicare; however private health does not cover specialist consultations. 

For surgery: – If you are having a “Dental” procedure, you will be covered with your health fund under your “dental Extras”, however please be mindful that there will always be a gap.

If you are having a “Medical” procedure – you will be covered by Medicare and your health fund if the procedure is done in a hospital; however if you opt to have your surgery in our rooms under local anaesthetic, you will only be covered by Medicare. – However please be mindful that there will always be a gap.

Can I bring my forms pre-filled out?

Yes.

Medical Record Authority Print Out

Click here to open Medical Record Authority PDF

Patient Information Print Out

Click here to open Patient Information PDF

Can I still be treated if I do not hold private health insurance?

Yes, we can still treat you if you do not have private health insurance, you will be given your quote after your consultation and be provided with the contact information for the hospital and anaesthetist to retrieve a quote for their associated fees. If you find that the fees are too much, we can organise a public referral for you, keeping in mind that there generally is a 12 month waiting list. (You will need to contact our clinic if you wish make these arrangements.)

Do I need to come back and see the doctor post-surgery?

If the doctor has specifically requested to see you then you do not need to come back for a review.  Our clinic nurse will contact you a week post-surgery to see if your recovery is progressing well. If you do have any queries or concerns, please do not hesitate to contact us and we can always arrange for you to come back for a review.